General terms

Users must be legally capable of entering into contracts in Malaysia and comply with local laws when using BersihNowBot devices. Example case: residents setting up devices for rental properties must ensure consent from property owners.

Minors under 13 are not permitted to register accounts. Guardians may create and manage accounts on behalf of household members when appropriate.

Services must be used lawfully. Prohibited uses include attempts to bypass security, misuse of mapping data for surveillance, or modification of firmware that circumvents safety features.

Services and certain features may be limited to Malaysia (MY). Some cloud services or integrations may not be available outside supported jurisdictions.

Account creation is required for device management, scheduling, and access to personalized features. Examples: multiple household members can have team access with role-based permissions.

You are responsible for keeping account information accurate and current. Scenario: an out‑of‑date address may affect service technician dispatch times; update contact details before scheduling visits.

Protect login credentials and enable two‑factor authentication where offered. Case: in shared households, create separate accounts rather than sharing passwords to maintain audit trails.

Accounts are personal and non-transferable without prior agreement. Example: transferring ownership of a device during a sale requires account unlinking and a transfer process supported by BersihNowBot.

If you suspect unauthorized access, notify support immediately for account suspension and contribute. Practical step: change passwords and document recent activity for troubleshooting.

We may suspend accounts for security, payment, or abuse concerns. Example: automated suspension can occur after repeated failed login attempts until identity verification is completed.

BersihNowBot provides smart cleaning robots, companion apps, firmware updates, cloud services, and optional maintenance plans. Practical cases include scheduled weekly cleanings, one‑off deep cleans, and firmware-assisted navigation optimizations based on home layouts.

We may modify features, interfaces, or service availability. For material changes, we provide advance notice and migration instructions. Example: a feature deprecation plan includes data export options and transition timelines.

Service availability depends on network connectivity, device condition, and third‑party services. Scenario: intermittent connectivity may delay map syncs; local cleaning functions remain available in offline mode.

To ensure safety and fair use, users must follow operational guidelines. The list below gives concrete rules and examples for common situations.

• Operate devices in accordance with provided manuals and safety notices; do not modify safety-critical components.
• Do not attempt to reverse-engineer firmware or use unauthorized software that alters device behavior.
• Respect privacy: do not use mapping or sensor data to image or monitor neighbors without consent.
• Use payment methods lawfully and provide accurate billing information for paid services and subscriptions.
• Report safety incidents or defective devices promptly through the support portal to initiate a documented response.
• Do not use devices for unlawful activities, including transmitting illicit content via connected services.
• Cooperate with reasonable troubleshooting requests from authorized BersihNowBot technicians during support cases.

User content includes account profile info, saved home layouts, custom cleaning schedules, and any feedback submitted to BersihNowBot.

You retain ownership of your user content. Example: custom cleaning maps you upload remain your property; you grant necessary rights to operate services.

By using the service you grant BersihNowBot a non-exclusive license to process and store user content as necessary to provide and improve services, including anonymized analytics.

Users are responsible for content accuracy and lawfulness. Example: do not upload content that violates third‑party rights or local regulations.

You can request removal of user content; removal requests are processed following verification and may not apply to backups or aggregated anonymized records used for analytics.

All BersihNowBot activity, software, and documentation are our intellectual property. User feedback may be used to enhance products; example contributions used in product development will be handled in accordance with this policy.

• Do not reproduce or redistribute proprietary software without authorization.
• Do not claim ownership of BersihNowBot documentation or branding.
• Do not remove or tamper with copyright notices or device markings.

We offer optional maintenance plans, priority support, and premium cloud features. Each paid plan is described with examples of included services and billing cycles.

Pricing for paid plans is published on BersihNowBot.best and may vary by region. Example: a yearly maintenance plan includes two technician visits and discounted replacement parts.

Payments are processed through third‑party payment providers. You must provide valid payment details and authorize recurring charges where applicable.

Subscriptions renew automatically until canceled. To change or cancel, update settings in your account or contact support. Example: canceling before the next billing cycle stops renewal but does not retroactively refund prior charges except where stated.

Refunds are assessed case by case. For example, if a device fails within an applicable statutory warranty period, we outline repair, replacement, or refund options per consumer protection laws.

You may cancel subscriptions via your account dashboard. Cancellations take effect at the end of the current billing period unless otherwise specified in promotional terms.

Applicable taxes and duties are added to prices as required by Malaysian tax laws and shown at checkout.

We may change prices with advance notice. Example: price changes for subscription tiers include at least 30 days' notice and clear instructions for migrating plans.

Failure to pay may result in suspension of paid features. We provide remediation steps and a period for payment before terminating access.

BersihNowBot provides devices and services 'as is' to the extent permitted by law. We describe typical performance levels based on laboratory and field tests, and provide realistic case examples, but actual results depend on household conditions and usage.

To the extent permitted by law, BersihNowBot is not liable for indirect, incidental, or consequential damages arising from use of devices. Practical examples and scenarios are provided to help users understand and mitigate risks through proper placement, maintenance, and usage.

Third‑party integrations (cloud hosts, payment processors, voice assistants) are provided under separate terms. We provide instructions and case examples for safe setup and how data flows between services.

We may suspend or terminate services for breaches, legal reasons, or discontinued features. Example: persistent abuse or fraud triggers account closure procedures with documented steps for data retrieval where possible.

Upon termination, access to paid features ceases and certain data may be archived or deleted in accordance with our retention policy. We provide transition guidance for retrieving personal content where feasible.

Our privacy policy details data collection, processing and user rights. Practical scenarios in the privacy section show how to request exports, corrections, or deletions of personal data tied to a device.

We may communicate via email, SMS, app notifications, or phone for service, safety, and billing. Example: scheduled maintenance confirmations are sent by email unless you opt to receive SMS alerts.

We may update these terms; material changes are announced with an effective date and examples of how they affect current users. For instance, a new subscription tier introduction includes migration options for existing subscribers.

These terms are governed by the laws of Malaysia and disputes are handled in Malaysian courts unless otherwise required by mandatory consumer protections.

We encourage customers to contact us to resolve issues. Where disputes continue, the process may include negotiation, mediation, or court proceedings under Malaysian law. Example: a disputed charge can be escalated to our billing team with documented case steps.